File Security

Data transfer and storage

Finger pointing to security

Type Transcripts understands that clients demand confidentiality and file security. As a result, Type Transcripts uses Citrix ShareFile to receive and store client’s digital files and to send completed transcripts.

ShareFile is a cloud-based Software-as-a-Service (SaaS) solution that enables you to exchange confidential business files easily, securely and professionally.

File encryption

The Citrix ShareFile platform safeguards your files with industry-accepted encryption protocols and algorithms while being transferred and stored. ShareFile stores your files in state-of-the-art data centres equipped to protect against data loss.

ShareFile employs Secure Sockets Layer (SSL) and Transport Layer Security (TLS) security protocols to protect authentication, authorisation and file transfers.

For a comprehensive explanation of ShareFile, please visit their site.

Audio files, video files and transcripts are deleted from Sharefile after 30 days automatically. However, data will be deleted earlier in accordance with client requests. Please refer to our Privacy Policy.

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Information Security Policies and Procedures

Type Transcripts maintains documented policy and procedures addressing information security, acceptable use and incident response plan. These are available upon request.

Type Transcripts will from time to time, review information security practices.

Type Transcripts has a formal tracked process, including providing and removing multi-factor authentication through Sharefile. In addition, split login/passphrase information is separated and sent through two channels. All data shared with Type Transcripts is considered highly confidential, including communications around access provisioning.

Type Transcripts addresses information security policy violations.

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